Ensuring continuous service for our clients and partners is our top priority. Ochs is prepared to handle circumstances related to the COVID-19 virus through business continuity protocols we have implemented, based upon CDC recommendations.
Effective immediately, to help contain and mitigate the spread of the virus, our staff will be working remotely rather than from our downtown Saint Paul location. At this time, we have suspended travel and will continue to assess our COVID-19 policy based on guidance from the U.S. Centers for Disease Control and Prevention, the World Health Organization, and the national and local governments.
Ochs takes pride in offering exceptional service, this will not change. The well-being of all our staff, including those who work for you, is of utmost importance to us and we are dedicated to meeting your needs with minimal interruption in service.
Our services will continue to be available to you. Ochs will still receive all phone calls from employers, employees and channel partners; provide necessary resources and communications; and conduct meetings and discussions via conference call or video conferencing.
We are pleased to work alongside strong carrier partners who are committed to providing clients the same great products and service they are accustomed to, even during these tumultuous days.
Important application/forms processing change: We are asking our clients to submit all applications and forms to Ochs, either by fax (651-665-3791) or by email (firstname.lastname@example.org), rather than US Mail in order to avoid any processing delays. If a secure email is needed, please let us know and we will provide one for you.
In closing, although it is an unprecedented time for all, we will closely monitor the situation and evaluate additional measures to support you, your employees, and our channel partners to the best of our ability. Please reach out to us with any questions or concerns you may have and be assured, you can continue to expect the personal touch Ochs is known for.
Be well and thank you for your continued partnership.
President and CEO
Ensuring continuous service for our clients and partners is our top priority. Ochs takes pride in offering exceptional service, this will not change.
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The Ochs Resource Center is available to Ochs’ policyholders and includes unlimited access to employment and benefits law attorneys for actionable legal advice, cyber guidance from security experts, important resources and content, and much more.
Ongoing COVID-19 resources are available to help members with relevant and important topics around layoffs/furloughs, terminations, paid leave, etc. and are addressed through frequent Alerts, Articles and Special COVID-19 Webinar Series.
Feel free to download these documents for reference:
For immediate assistance or questions about the Ochs Resource Center, please contact Ochs: